Where do you ship?

We ship worldwide. Shipping rates and delivery times vary depending on your region and are calculated at checkout.

How long does shipping take?

UK orders: 14-30 business days

International orders: 14- 30 business days (subject to customs clearance)

When will my order be processed?
Orders are processed within 1-3 business days after confirmation. You’ll receive a tracking number as soon as your order ships.

Do you offer free shipping?
Yes - we offer free standard shipping within the UK.

Customs & Duties
International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Return Policy

What’s your return window?
You can request a return within 14 days of receiving your order.

What items are eligible for return?

• Must be unused and in original packaging

• Must be returned within 14 days of delivery

• Final sale or custom items are not eligible

How do I initiate a return?
Please email team@houseofagu.com with your order number and reason for return. Our team will guide you through the next steps.

Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds
Refunds are processed within 30 business days of receiving the returned item. You’ll receive an email once the refund is issued.